Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

A little healthy competition among your raiders can be a good thing. It encourages people to push to play their best, to show up completely prepared, and to gem and enchant their gear with the most effective possible options. A bit of banter can enliven your raids and ease the tension when your run is struggling. But what if your players take it too far? What if their drive for personal accomplishment becomes detrimental to your raid? This week's e-mail asks how to handle two healers -- and officers -- who are turning their personal competition into public drama.

Scott --

I'm the raid leader in a growing progression guild with some pretty hot-headed healers. While our raid healing shaman is competent and professional, I've started to suspect that the other healers (the paladins in particular) are engaging in behavior that hurts the raid and creates drama. As an example, one paladin healer in particular will overwrite the other paladin's Judgement of Light at every chance to inflate his numbers on the meters. Both of them vie for having "the biggest", whether it's mana pool, meter numbers, or SP; it's something new every week. This has also encouraged similar behavior in some of our other healers.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

The last time I did an officers' patch perspective, the numbers were reversed (2.3). In that column, I talked about mage tables, spell damage being added to healing gear, and the Horde finally getting Fear Ward. It was October of 2007. Yep, a lot has changed in the past two years of WoW!

Patch 3.2 isn't yet up on the PTRs, but it's never too early to anticipate issues or plan for future success. Here are a few interesting changes to the game that might have an impact on guilds as we head into the late summer.

1 Raid, 4 Lockout Timers: That's right, the Crusaders' Coliseum will have four different versions with four different lockouts. The kneejerk reaction to this bit of news on the official forums (is there any other kind?) was generally not one of celebration. The most common complaint was, "Great. Now I have to farm the same five bosses four times a week."

Many players would balk at the thought of "have to" in this context. After all, just because you can, doesn't mean it's mandatory. But in hardcore guilds, the drive to be competitive (and keep your raid slot) can lead you down some strange roads. In some guilds, it is expected that you attend every scheduled raid you can. Some players are getting burned out just at the idea of running the same content four times in a single week.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

"Normal" mode sounds so dull, doesn't it? Who would want to be "Normal" when you can be "Heroic" -- particularly when being Heroic garners better loot and, for healers specifically, a chance at the ultimate healing mace, Val'anyr. Most guilds on my server prefer the larger raids, and who can blame them? Normal mode is often seen as a fun distraction. Something for raiders to pass the time with, or gear up their alts in, when their guild isn't tackling the "real" version of the instance.

Sometimes Normal mode is easier. There's no question that fights like Vezax are much less complicated when you're only dealing with 10 players. It's certainly nice not having to worry about switching tanks on Kologarn or interrupting Auriaya's Sentinel Blast. But sometimes Normal is not easier. The margin of error is a lot thinner when one death means you've lost half your tanks, a half or a third of your healers, or 15-20% of your DPS. And it could be that your raid doesn't have a single battle rez, let alone three or four. Maybe that's why players prefer Heroic raids: Unless you're going after the more difficult hard-mode encounters, it's not the end of the world when you screw up and die.

This week, one guild leader asks, when most serious raiders only want to run Heroic raids, how can someone recruit for a Normal raiding guild?

Hi Scott,

I'm the GM of a reasonably-successful 10-man raiding guild (we're ranked in the top 90 US guilds according to GuildOx's "Strict 10-man" filter). Like many other guilds, we're seeing a decline in attendance lately (as per your most recent column, "Surviving summer"), and it's become obvious that we need to recruit 4-5 more people of various classes/specs so we can reliably run our scheduled raids without depending on 100% perfect attendance from anyone.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

My guild's members mostly reside in the northeastern U.S. and Canada. As such, the summer is a great season for us: barbecues, outdoor sports, beaches and lakes, hikes and bike rides -- it's a lot of fun! However, it's also the season where my guild's raiding schedule seems to hang by a thread. And this year is no different.

People aren't online as much. Their free time shifts around completely. Some members hardly play at all. It starts to become difficult to fill raid slots. Sometimes it becomes impossible, and we have to cancel raids for a little while.

On top of everything else, we've been plagued by a string of technical problems this year. It started out with with one of our healers getting all laggy on us for no apparent reason. Then someone's PC was attacked by an undetected virus. Then another one of our healers had their PC die mid-raid. Then a tank's motherboard exploded.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

What does your guild mean to you? Is it a community of like-minded players enjoying the company of their peers, helping one another to meet goals, and overcoming challenges together? Or is it simply a means to an end, a treadmill of raid attendance and loot rewards, where you slog through the necessary steps but never feel any real companionship with your fellow raiders? Some guilds start off as the former -- a fun, social organization -- and then end up as the latter -- a tier-set assembly line. This week, one officer wants to know how this can happen and what he can do about it.

Hello Scott,

I'm facing a dilemma that I'd like to share for a possible "Officers' Quarters".

I am an officer in a medium-sized European raiding guild. We have always been proud on our mature and social playerbase. It is one of our spearheads to provide fun raids in a relaxed atmosphere. But lately, the social aspect has been degrading. Ever since the launch of Wrath and people rushing to level 80 something has changed. Where TBC provided a challenge and a common goal to work towards (mainly progressing through the different raid instances) Wrath has left us with a lack of common binder.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

One of the big annoyances of raiding is finding the right schedule. This time of year is particularly bad for many guilds, as last week's Officers' Quarters column proved. Students of all ages have finals. Working adults are traveling more often or spending more time away from the PC. When you have a small crew, the loss of even one person for a few weeks can mean all your raids are put on hold. This week, one officer wants to know how to figure out a raiding schedule despite some uncooperative individuals.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

As people approach the end of their lives, they often think about how they will bestow their wealth and possessions, what is called their "estate." Guilds likewise have an estate in the form of their bank: BOEs, consumables, mats, all sorts of miscellaneous items, and potentially thousands in gold. Most guilds have an awful lot of stuff in there. So who gets what if the guild goes six-feet under? This week, a reader asks how to go about dividing it all up.

I'm in a "progression" guild and we are in the tough situation that we were doing good in Ulduar until Final Exams came up for many of our raiders. [. . .] Over the course of a 2 week break, the amount of raiding actually completed was dismal due to low attendance [. . .] The GM and RL logged on basically to say that they were taking an indefinite break from the game, and as soon as this happened, one of our tanks left for greener pastures, leaving us with only one tank (Me being the "MT" and the RL being another tank).

On our guild website, this was posted by 3 of the officers:

Well you have all been wondering what state the guild is in, so I'm here to address the guild and let you know. [. . .]

We're going to give [our guild] another week to pull together a 25 man raid. if we're unable to get together a 25 man and make some successful runs in Ulduar next week, it's safe to say that we're going to fold, and you will all be free to explore your other options. [. . .]

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

Lately there's been a big discussion about the exact nature of the proc on Val'anyr and which class should get it. Bornakk finally stepped in and explained how the legendary mace works. What people don't know is that the actual fragments also have a mysterious proc: "Chance when picked up: Increases drama rating by 500." This proc is so powerful, in fact, that just one fragment can send a guild's entire healing team into an emotional tailspin. In this week's e-mail, the blessing of an unexpected fragment from a guild's first Ulduar kill quickly becomes a curse.

Hi Scott,

I've been raiding with the same guild now for close to a year. Started out as a PUG healer doing Zul'Aman. And have since worked myself up to an officer and a raid leader. Our guild has steadily progressed through all the Wrath 10-mans, eventually clearing Heroic Naxx. This week we decided we were ready, and go try Heroic Ulduar.

It was supposed to be just a fun exercise to test the waters, so to speak. We got through Flame Leviathan after a few attempts. (which we were quite happy about) And then something awesome and terrifying happened, a Fragment of Val'anyr dropped. This was completely unexpected. (we didn't even activate any towers) So we hadn't discussed what would happen with the fragments. Keeping in mind most of our raid hadn't seen Ulduar up to this point.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

PUG players seem to be everywhere these days. For guilds that can't field a full 25, PUGs are running Naxxramas and Obsidian Sanctum and even the Eye of Eternity alongside you. They're practically half the raid in your Vault of Archavon runs. They help your 10-player raid take out Heroic Flame Leviathan for some quick, juicy iLevel 226 loot. If Blizzard keeps nerfing Ulduar, pretty soon they'll be looting Keepers' chests, too.

Last week's e-mail was practically a blog unto itself, so this week I thought I'd pick a short one. One reader asks what we owe these PUG players. Can we just boot them as soon as some of our own guild members log on?

Hi Scott

I have a question about what is considered fair to pugs in a raid. I don't do pug raids myself so I am out of touch with what the etiquette is.

We had needed to pug for a raid and were just about to start, when a couple of guildies logged on. They wanted us to kick some pugs so they could join the raid. The issue isn't that they logged on after raid start, but purely about whether it is considered fair to kick a pug out in favour of a guild member.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

With Ulduar proving to be more difficult than Naxx, raid leaders are focusing more and more on performance issues. Raids are finding out that they can't just carry their weakest players through this ancient Titan stronghold the way they could through Kel'Thuzad's floating magical loot pinata. One raid leader in particular has a performance issue with a bit of a twist: The problem player is the wife of one of his best raiders.

I warn people that this is a long e-mail, but it is well written and the details are important to what follows. TLDR version is after the break!

Hello, Scott

I am an officer in my guild and a raid leader for a semi-casual raid (non-Heroic). I am facing a problem that seems perhaps not too uncommon for this type of environment, but it is one I do not know how to fix.

One of the best raiders in our guild has ended up in my raid. I'm very lucky to have him as he is a great guy and fits well with our group, but unfortunately he came with a problem: his wife. Despite having no raiding experience, I agreed to let her join us in the raid. I was hesitant, but I figured that she would pick up things quickly, especially surrounded by skilled raiders in a relatively casual atmosphere.

However, to say she is a horrible player is to put it nicely. At first, I was not worried because she was new, but as we enter the sixth month of the raid and she's seen absolutely zero improvement, I am now concerned to say the least. She has a perfect failure rate on any sort of raid encounter where you have to avoid or move out of something that will kill you. She has NEVER lived through either Heigan or Grobbulous and regularly dies in Kel'Thuzad and other fights requiring alertness. Most of the times she survives things is due to the strong healers in the raid, not her own actions [. . .]

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

As an officer or a guild leader, doing favors for your friends is one thing. The situation described below goes way beyond that. This one just blows my mind. Let's jump right into it.

Hey Scott,

I'm by no means an officer or leader of a guild but I am a very active raider. We use the EP/GP loot system in our guild; it calculates how often you raid vs. how much gear you acquire and based on that gives you priority when looting.

Myself, a raider who attends almost every major raid, and an officer who tries to be there when he can, have both been wanting a certain item to drop. I finally pass this officer on priority and if the item drops it should be mine.

Our last Naxx raid the item drops and I put in for it, and suddenly it gets awarded to the officer. I confront the guild leader about this, knowing he is friends with the guy and he gives me a vague answer such as "I'm sorry I know you're pissed at me, but that item has been destined to be his for a long time, I'm sure you'll get the next one." What kind of answer is that?! This is supposed to be a fair loot system right? So I go and confront the officer that was awarded the loot, after several minutes he told me that he had made a back door deal to get that item. He had just bought the guild a new Ventrilo server, and the condition he made to the guild leader was that he gets that item when it drops.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

I've covered account sharing before. I gave some details about Blizzard's policies on it and how it could affect your guild. This week, I received an e-mail from someone who found out that an officer of the guild he was applying to shared the account with his girlfriend. He's wondering if he may have overreacted to the situation.

Hello Scott

I have a question about guild relations (both as part of leadership and as a member) with regard to people sharing account info.

I've always had a very strict stance on account sharing, driven by three concerns: it's against the ToS, it opens up guilds to things like guild bank theft, and it breaks the idea that when I whisper a character, I know who I'm talking to (or at least that it's the same entity from session to session).

In my relations with guilds, this had lead to considerable friction with other people. As an officer, if I ever see account sharing going on on a member who has access to our guild bank, I demote them and all their alts to a rank without such access. When I talk with the other officers about this, they typically don't see the issue. In some cases, I've found out that other officers have shared account info themselves, between siblings or friends, and don't see it as an issue.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

I'm sure plenty of officers out there can sympathize with the dilemma in this e-mail. The officer who wrote it has recently been promoted (yay!), but now her friends come to her for special favors, intervention with other officers, and insider information (uh oh). She wonders if she can be a good officer without pushing her friends away. (Go easy on this e-mail in the comments. English isn't her first language.)

Hello!

Since you mostly base your posts on e-mails from your readers I thought to send you one concerning my own current problems (I wouldn't know if people can relate to this).

I'm a fairly new (2 weeks) officer in a 25men raiding guild. We have about 30-35 raiders and more social members! I started off as taking over the healing assignments, which led to my opinions about healing setup/healing trials, which led to partly raid leading and then I got promoted. We're only with 3 leaders (the GM and 2 officers-including me) which I think is enough for our guild, people listen. The tasks get done, communication is good . . .

But, I'm this kind of person that cares for the people, I want to stand up and have a fair treatment (which happens in my guild). The thing I've experienced thou[gh] with that attitude is . . . I'm friends with a lot of people in the guild, and sometimes that makes things difficult. In these 2 weeks I've experienced several times of friends expecting me to do them a favour officer wise.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

I can't take credit for the column name -- it was a turn of phrase used by the writer of this week's reader e-mail. It's a fitting expression, as you'll see. He wonders just how to get people to care again when a guild is faltering.

Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.

Who knows what's best for a guild, its leader or its members? It's an interesting question. The guild leader certainly has the best perspective on all guild issues (or she should, anyway). But it is her job to keep the members happy. So if the members are against something, should you allow them to overrule you? What if you as an officer think the members are wrong? This week's e-mail comes from a reader who did what his members wanted him to do, but thinks he might have made a mistake.

Hey Scott.

I'm the GM of a reasonably successful guild who have gotten to Sarth 2d and working on 3d in 25 man raids, so there's not a lot left to do.

Back in mid January we were successfully [running three Heroic raids] a week. However some classes were very tight and for the 25 man we had maybe 27 signups and not all of the 'right' class balance, but 'good enough' for Naxx etc. We had the opportunity to take in approximately 10 good raiders [. . .] with whom some of us (including myself) had played in the past and [whose] attitude matched very closely to our own. With those 10 raiders there were approximately 10 other people who did not want to raid with RL commitments but still enjoyed playing WoW etc. The Officers were largely in favor of taking them on, our class leaders had some concerns, but generally thought it was a good idea. So we took the idea to the guild as a whole who were largely against the merger.