Posts with tag login

Blizzard investigating login issues [Updated]

by Robin Torres Dec 15th 2009 at 2:10PM

Many people, including myself, are having troubles logging in. The error we are getting is that the login server is busy and to please try again later. As the message states above, Blizzard will inform us at 1pm PST of any further details.

Those of you who are able to get in, we salute you! The rest of us will wish we were in-game, starting our Feast of Winter Veil activities.

We'll keep you up to date of any further developments.

Update 2:29pm: I and many others are now able to login. No official update at this time. Also, authenticators had nothing to do with it.

Filed under: Realm Status, News items

Issues with Mobile Authenticator get it pulled from the App Store

by Mike Schramm Sep 14th 2009 at 3:00PM

Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.

Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.

Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.

Filed under: Odds and ends, Blizzard, Hardware, Account Security

Widespread "Logging in to game server" errors - Updated (again)

by Matthew Rossi Sep 8th 2009 at 9:45PM

We've had tips of a problem some players are having logging in to WoW tonight, but I can attest to it since it's happening to me as well. I can log into any US or Oceanic server except the one I usually raid on. I was on, and about to pull the first encounter in 25 man Trial of the Crusader when I was suddenly disconnected and unable to log back into the server. Several attempts to log back in later, I found that yes, I could log on to other servers, just not Norgannon, my usual home. Attempts to flush my DNS, restart my computer, my router and my modem provided no relief. I could play anywhere, save where I have characters to play. As of 9:40 pm the problem persists. So if it's happening to you, take heart in that you're not alone.

Blizzard is aware of the issue, but currently has no ETA as to when it will be fixed.

Update: Blizzard poster Claudiog says that the issue seems to have been resolved. For my part, I am finally back online and raiding as of 11:12 PM EST.

Update #2: seems that problems persist and Blizzard is asking affected players to help them lock it down. If you can post your ISP and a traceroute to that forum thread you should probably do so. We're also getting widespread reports from EU players that there are several kinds of problems with their login servers as well. We have an image of the European client's Breaking News box after the jump.

Update #3: There's now a list of affected servers. We'll include the entire list after the jump: still no ETA on when the issue will be resolved.

Filed under: Realm News, Analysis / Opinion, Realm Status, Odds and ends, Forums

Solutions for login issues

by Robin Torres Aug 26th 2009 at 8:27PM

We are continuing to get tips from readers that they are having login issues. If you are one of the many still having trouble logging in, commenter tknogk suggested flushing your DNS and Blizzard has backed this up with more detailed advice.

Blue poster, Syndri, suggests three possible resolutions for the login problems:

If none of these solutions solve your problem, Syndri seems to be closely monitoring the login server down post in the Technical Support Forums and you may be able to get further help by posting in there.

Please let us know in the comments if this solved your login issues.

Edited to add: Blizzard is not saying it is the fault of the people having problems. They made changes on their end and we just need to update things on our end in order to be able to connect properly again.

Filed under: Realm Status, Blizzard

The login server is currently busy [Updated]

by Robin Torres Aug 25th 2009 at 7:10PM

Many people have been writing into our tip line that they are unable to log in to their servers at this time. Both Battle.Net and non-Battle.Net users are complaining that authentication is down for them. I received the above error message myself, however my husband is able to log in just fine.

We'll keep you updated should Blizzard say anything officially or other developments arise. In the meantime, I will be trying again later as the message asks me to do.

Update 7:46PM: Most people are reporting that the authentication issues are fixed.

Update: The following message is currently displayed upon login.

Filed under: Realm Status, News items

Blizzard is spying on you again

by Eliah Hecht Aug 1st 2009 at 6:00PM

People who put way too much energy into watching the flickering messages that scroll past when you log in to WoW, as well as people with slow connections, may be familiar with the message "Submitting non-personal system information." Basically, Blizzard wants to know things like what kind of CPU and GPU you're running on and how much RAM and VRAM you have.

Aguilar (who?) has made a blue post letting us know that they're going to start another round of collecting such data "in the very near future." If you're not on a Battle.net account yet, you'll see that message about non-personal information. Battle.net users, however, won't see the message, but they will be sending info up the line.

Yet another in a long line of injustices for us B.net account holders: no flickering message! I demand a free month of WoW in compensation.

Filed under: Odds and ends

Battle.Net issues today

by Adam Holisky Apr 22nd 2009 at 2:00PM

Today is a Wednesday, and that means that there has to be some sort of Battle.Net authentication/login/game-version issue today. And guess what? There is!

There is a long thread in the support forums about it, and the only blue response so far is that Blizzard is aware of the problem and they're working on it. Many, if not all, Battle.Net users are seeing an error stating the client cannot validate the game version (even after they've patched to 3.1.1).

There is no known fix yet. We'll update this post when there is more information to report.

Update: According to Neth everything is working now.

Filed under: Bugs, News items

How to download Patch 3.1.1 with a Battle.Net account

by Adam Holisky Apr 21st 2009 at 12:15PM

Having problems getting patch 3.1.1 to download? Thinking that WoW Insider is crazy for announcing a patch without the download happening?

Well, we might be insane, but we're not crazy.

If you've converted to a battle.net account, you cannot download the patch via the traditional log-in-and-it'll-start method. To get the patch to download, enter your old non-battle.net username and password and the game will begin downloading patch 3.1.1. It's about 10-megs.

You can't log-in and play the game with that user name and password anymore, but you can get the patch with it.

Seems that Blizzard hasn't worked all the kinks out of the battle.net account system. But at least there's a way around the problems this time.

Update: Articles goes up...and 45 minutes later it's fixed!

Many thanks to our twitter followers who let us know about this!

Filed under: Tips, Tricks, News items

WoW Rookie: Patch madness

by Lisa Poisso Apr 15th 2009 at 10:40PM

New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.

Welcome, O WoW rookie, to patch week madness. If you thought run-of-the-mill maintenance and minor patch days could be dicey, here's your chance to enjoy the epic-level chaos wrought by epic-level content patches.

World of Warcraft has evolved considerably since its launch in what's now been almost a handful of years ago. Blizzard regularly releases downloadable updates, called "patches," to add new content and features, fix problems and tweak game play and balance. Through patches, players have gained access to new quests, instances, Battlegrounds, events, items and tools.

This week's Patch 3.1 is known as a content patch – a nice way of saying "a ton of new stuff we've added to the game that's going to make all hell break loose." The realms go up, the realms go down. The realms go up. Did we mention they also go down? You may log in only to find your characters nowhere in sight ("Oh #%$&, my characters are all gone!"). You may experience disappearing mail or auctions, random disconnections from the game and insufferable lag. You may find yourself merrily rolling along only to find the NPCs have disappeared, you can't zone in or out of instances or log out of the game, and you and every other player who's trapped in your zone are left with nothing to do but chat about the whole thing. (Almost makes you wonder if the Ice Stone has melted yet.)

Filed under: Patches, WoW Rookie

Login servers down

by Mike Schramm Apr 15th 2009 at 1:04PM

We're not out of the woods with this patch yet. I'm seeing this message on a North American realm, and lots of other people are seeing the same thing. At least one of our bloggers is still in the game, though, and Blizzard is saying the Authentication servers are still up and running, so this should be fixed soon.

We'll keep you updated, stay tuned.

Thanks to everyone who sent this in!

Update: A login server died. If you try signing in with a Bnet account, you should be able to get in. Otherwise, everybody ~~PANIC~~ hold on and they'll be back up soon.

Update 2: Everything seems back up. That was relatively painless. Thanks for playing, everybody!

Filed under: Patches, Analysis / Opinion, Blizzard, Wrath of the Lich King

Urgent authentication database maintenance underway

by Adam Holisky Mar 31st 2009 at 3:18PM

The opening announcement on the login screen has just let us know that there is urgent maintenance being performed on the authentication servers. The maintenance will continue until 1:00 p.m. PDT / 4:00 p.m. EDT.

During this time you may or may not be able to log into the game. Pretty much the luck of the draw and beyond your control.

Account management and posting on the forums will be offline during this time as well, so the troll's trolling will have to terrifically terminate 'till temporally soon.

We'll update this post when things are back to normal, or if there are additional issues.

Filed under: Realm Status, News items

Official Battle.net connection issues support page

by Alex Ziebart Mar 30th 2009 at 3:25PM

There have been a lot of login server related issues lately with Battle.net accounts, and from all indication they don't all seem to be for the same reasons. Tom may not have the same issue as Sally who isn't necessarily getting the same error message as Jimbo. As much as the problems are annoying me, the more widespread problems tend to clear up pretty quickly. Usually. For some of the odd, lingering issues you may run into, Blizzard's Support page has added a section for Battle.net connection issues within World of Warcraft with some common solutions. Note that these won't necessarily fix every issue that crops up with the login servers, but it should solve some of them!

The most common solution that seems to work out for people is the suggested edit to the realmlist.wtf file, using something like Notepad. Look for the Data folder within your World of Warcraft folder, open it up, then open Realmlist.wtf with a simple text editor. Check to be sure all four of these lines are contained within:

Filed under: Analysis / Opinion, Realm Status, Blizzard, Account Security

Queue queue moar noob

by Adam Holisky Jan 1st 2009 at 10:45PM

It's 10:40 p.m. EST on my server and there is a 30 minute wait to login with a queue of over 300. Oh me oh my, time to get out my BlizzCon goodie bag and head for the QQ n00b tissues.

Many users across most of the servers, both in the U.S. and E.U., are reporting long queues again. While the population always seems to uptick around this time of year, one has to raise an eyebrow at this happening a second time in as many months.

November was understandable. Wrath was a big deal. But after a week or so the queues died down. Is this just the second insurgent of Wrath's wrath?

One can surmise that a large number of people received Wrath as a Christmas gift. The assumption is probably correct. Another popular theory is that with all the vacation time on folk's plate right now, people are using it to log into the game and enjoy a bit of Northrend adventuring.

Filed under: Realm News, Analysis / Opinion, Realm Status, Humor

WoW Insider Interview: Blizzard speaks about Authenticator security

by Mike Schramm Sep 18th 2008 at 9:00AM

About a month and a half ago, we reported on the story of a player who had apparently gotten their account hacked while they were using the new Blizzard Authenticator key, and it raised a lot of questions in players' minds about the only hardware Blizzard's ever made: just what does the Authenticator do to protect players' accounts? Have Authenticators actually prevented accounts from being hacked? And what would it take to, through social engineering or other methods, actually remove an Authenticator from an account?

At the time we published that first story (which was later disputed by a customer support representative), Blizzard contacted us here at WoW Insider, offering to clear up players' concerns about the new keys. We quickly submitted to them a few questions pulled from our own writers and a few submitted by readers, and they've now returned the answers to us -- you can find Blizzard's answers to our questions about the Authenticator after the break. Thanks to Blizzard for answering our questions about how these keys work, and clarifying some of the issues around their security.

Filed under: Blizzard, Interviews, Hardware, Account Security

Wrath of the Lich King login screen video

by Adam Holisky Aug 13th 2008 at 11:08PM

There is a new addition to the login screen for Wrath of the Lich King tonight. A large dragon, which was previously just a white mesh, swipes down from the sky and roars at you as you log in. It is a very cool addition to the otherwise bland login screen.

I was able to capture the video above, and the audio you hear is just as I hear it. I expect there to be a "roar" or something else eventually inserted for the dragon. Nonetheless, it's quite a neat feature. You can also watch a high quality version via YouTube.

The new beta build just came out tonight, so stay tuned for more info and analysis as we get it all collected together.

Filed under: News items, Wrath of the Lich King

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