Our guarantees
Maximum Refund Guarantee
The GOV+ tax filing service is designed to get you all the tax credits and deductions you’re eligible for. File with peace of mind knowing that you’ll get your maximum refund.
100% Accuracy Guarantee
We stand behind the accuracy of our calculations. If you pay an IRS penalty because of a GOV+ calculation error, we’ll pay the penalty and interest for you.
Audit Support Guarantee
If you receive an audit letter for your return, GOV+ is here to support you. We ensure that you understand the process, have all the necessary documentation in order, and can confidently address any concerns raised by the tax authorities.
1. Maximum Refund Guarantee: Column Tax will reimburse you for up to $250 if you are able to pay less federal or state income tax or receive a larger federal or state income tax return by using another tax return preparation provider. To be eligible for such reimbursement, the difference must be solely due to calculations, not due to entering any additional information or taking any different tax positions. To be eligible for such a reimbursement, you must file your federal (and if applicable state) income tax returns using the other tax preparation provider and must submit a copy of such return within sixty (60) days of filing via letter to 228 Park Ave S, PMB 22299, New York, New York, 10003, US or via email to support@columntax.com. You must also provide proof of payment for the other tax preparation provider and Column Tax will reimburse you for that amount (up to $250). Column Tax reserves the right to request additional information to support your claim that the other tax preparation provider calculated a lower tax liability or larger refund amount and that any such difference was not the result of different information.
2. Accuracy Guarantee. Column Tax will reimburse you for up to $10,000 of IRS or state interest and/or penalty that is imposed as the result of a computational error on a form prepared using Column Tax. If you believe that such an error occurred and you wish to seek reimbursement, you must submit a request for reimbursement via letter to 228 Park Ave S, PMB 22299, New York, New York, 10003, US or via email to support@columntax.com. Such a request for reimbursement must be submitted within thirty (30) days of the payment of interest and/or penalty and you must include (i) any correspondence assessing such interest and/or penalty, and (ii) proof that you paid the assessed interest and/or penalty. This Section 7.2 (Accuracy Guarantee) applies only to computational errors made by Column Tax; it DOES NOT apply to any errors that are the result of, among other things, any incomplete, inaccurate, or inconsistent information provided by you, any uncertain position you decide to take, your choice not to claim a deduction or credit, conflicting tax laws or guidance, or any changes to federal or state tax laws after January 1, 2023.
3. Examination and Audit Support. Column Tax will provide free guidance from a tax professional to help you answer any questions from a taxing authority (i.e., the IRS or state Department of Revenue or similar agency) regarding a return that you file using Column Tax. To qualify, you must use Column Tax to file your individual federal and applicable state income tax return. You must notify Column Tax within thirty (30) days of the date you receive correspondence from the taxing authority. To request assistance, you must send a letter to 228 Park Ave S, PMB 22299, New York, New York, 10003, US or an email to support@columntax.com. You must include a copy of the letter received from the taxing authority with your request for assistance. Upon receipt of such a claim, Column Tax will work with a tax professional to help you understand the type of information that may be helpful in responding to the IRS or applicable taxing authority. COLUMN TAX WILL NOT BE YOUR REPRESENTATIVE OR PROVIDE ANY LEGAL ADVICE REGARDING YOUR RESPONSE.
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