Shep Hyken
Contributing Writer
Shepard Presentation
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience.
Research has irrefutably…
Read MoreShep Hyken
Contributing Writer
Shepard Presentation
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience.
Research has irrefutably…
Read MoreShep Hyken
Contributing Writer
Shepard Presentation
This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there…
Read More