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The Better Business Bureau handles consumer complaints submitted for accredited and non-accredited businesses our particular branch closes between 400 and 800 complaints per month when we closed nearly 7,500 complaints in 2015 alone complaints are typically closed within 30 days and accredited businesses are required to respond to all consumer complaints as outlined in Vivid's code of business practices the types of complaints handled by BBB are in regard to marketplace transactions so long as the issue has never been litigated in a court of law VUV does handle consumer complaints regarding issues with advertising or sales tactics billing our collection issues problems with products or services issues with delivery or guarantee and warranty issues BBB does not handle workplace disputes discrimination claims or claims about the quality of health or legal services but instead refers consumers to a program third party or government agencies as far as filing a complaint goes all complaints filed through the Better Business Bureau must be submitted in writing and consumers cannot file a complaint and a negative review for a business for the same issue consumers can file a complaint in several ways they can either mail us a written complaint to our office containing all the pertinent information about the business and the situation it can navigate to our home page and click file a complaint they can also go underneath get consumer help and file a complaint that way or consumers can also file a complaint by navigating to a business review page and clicking the file a complaint listed under Quick Links clicking through any of the aforementioned links will take a consumer to this page where they then click to begin filing their complaint they'll then tell us more about the nature of their complaint and answered follow-up questions to further clarify the situation clicking next will then ask them to search for their business that they're wanting to complain about, and they can search by name URL phone or email in this case I'm going to complain about a fake business I have they'll then enter the location and click search and be provided businesses that match that search query they'll then select the business that they want to complain about and simply click select when BBB receives a consumer complaint it is processed and forwarded to the company within 2 business days and once the complaint is processed by our office the consumer cannot retract that complaint BBB initially reaches out to the business right after processing the complaint and then tries to make contact again after 14 and 24 days if the business doesn't provide initial response if after 30 days no response has been received from the business the complaint is officially closed so once the consumer submits their complaint online they're sent an email with a link to their submission receipt which provides progress updates on the case such as we're waiting for the business to respond they have...
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