Top-rated in the industry

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  • ★★★★★ 4.5 / 5

Trusted by over 465,000 businesses globally

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Why choose SalesIQ for your live chat needs?

 

Improve customer experience with feature-rich live chat

Take live chat support to a new level with built-in voice notes, audio calls, and screenshare so customers can explain their issues better and you can walk them through the solution without any ambiguity.

 

Assist customers on their preferred channels

Give your prospects and customers the convenience of reaching out to you through WhatsApp, Telegram, Facebook Messenger, Instagram, and your business's mobile app.

 

Protect your team with profanity management

Shield your team from abusive visitors or customers and ensure a safe workplace. Add abusive terms your team encounters to the profanity library and configure chat closure or block IP.

 

Boost conversions with proactive chat invite

Reach out to warm leads on high intent pages with personalized chat invites. This helps you address any questions or concerns immediately and ensure a purchase while they're actively considering it.

 

Optimize First Response Time (FRT) with chatbots

Automate lead capture and basic customer query resolution with chatbots. Bot building is as simple as it can get with our codeless drag-and-drop interface.

Set up our AI-powered, near-human chatbot that understands customers regardless of jargon used, answers basic queries using your knowledge base, and even engages in small talk. Add these AI capabilities to your codeless/programmed chatbot to get the best of both worlds.

These are just some of our highlights! Check out all of SalesIQ's live chat features.

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Live chat features

From our customers

 

"On average, Zoho SalesIQ has increased our ability to handle visitor queries by 36% per day. SalesIQ has also improved our sales numbers. Customers have been more likely to reach out to us, especially because the chat works well on mobile phones and computers."

Luke Genoyer Sales & Marketing Manager, Global Call Forwarding

"Before having the idea of live chat, everything was via emails and tickets. Nothing was immediately solvable. It might take two or three days to reply to an email or close a ticket. But once we onboarded SalesIQ, 30% of the queries that come via email or tickets are solved immediately."

Ashwath, CRM Executive, FundsIndia

"When visitors started consuming Chef Bharath's content, eager to learn more, they reached out to our live agents through SalesIQ's live chat widget. SalesIQ would automatically transcribe the entire chat conversation into an email for easy delivery, and we could share it with advertisers to optimize their activities further."

Swaminathan Balasubramanian, Founder & Publisher, Chef Bharath

"For our digital sales revenue, SalesIQ is contributing a lot. The conversion ratio of vehicle booking to retail has increased by 1-1.5% in overall revenue."

Pravin Nehete, Deputy General Manager, Mahindra and Mahindra

Don't just take our word for it!

Register for a free one-on-one demo to see if Zoho SalesIQ is the right fit for your needs!

Zoho SalesIQ - Free Demo

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