We were assigned Harjot who was very prompt in answering phones and was always willing to resolve any issue that could bother us. It was a pleasure dealing with Harjot. If there was only one issue, We will not choose Mountain club In Munnar. Club Mahindra where we were wait listed, would have been much better. Also, the houseboat , which was classified as Deluxe, did not appear to be so. So, although you deal with an agent over the phone, we realized there were many middlemen and some compromise could be occurring at any level. But overall, it was a very good experience. Thanks.