Captioned Calls with Confidence
Enjoy advanced call captioning at no cost if you have hearing loss that makes live captions necessary to use the phone.
No-Cost Captioned Phone Service
You can use your phone with confidence when you choose Sorenson’s phone call captioning services. We provide real-time, accurate texts of your conversations, so you never miss—or misunderstand—a word. If your hearing loss makes captions necessary to use the phone effectively, you qualify for captioning services.
We provide you with two great solutions: CaptionCall by Sorenson for your home phone and CaptionCall Mobile app for the most accurate phone call captioning on the go. With either, you can hold calls and be assured of fast, accurate captioning.
CaptionCall and CaptionCall Mobile are part of a federally funded service, so people who need captions to use the phone because of their hearing loss can use them at no cost. The best part is, getting started.
CaptionCall Benefits and Features
CaptionCall by Sorenson
CaptionCall is your call captioning solution for your home phone. When you sign up for CaptionCall, we provide our complimentary CaptionCall phone as part of the service. It works like a regular phone, but has a large touchscreen that displays scrolling text of your conversation for clear caption phone calls.
You can get CaptionCall at home through your landline phone service, high-speed internet, or smartphone mobile service.
Trained captioning agents work with advanced voice recognition technology to ensure the accuracy of your call captioning.
You already know how to use it! CaptionCall works just like a regular landline phone except you can use live caption for calls.
You have the option to adjust your CaptionCall phone to your specific hearing needs for frequency amplification and volume.
How CaptionCall works
We transform your phone calls into text instantly and display it on the big, auto-scrolling screen.
We have been fine tuning our captioned telephone service for the hard-of-hearing since 2010 to give you the best captioned phone experience.
Sorenson Scoops
CaptionCall & Sorenson Merge
Need Help?
Our support team is here to help you with technical support issues. If you prefer the DIY approach, get started on your own with our user guides and training videos. If you’re having trouble connecting, check here for service outages.Frequently Asked Questions
If you have questions we haven’t answered here, check our support page or contact our excellent Customer Care team.If you have hearing loss and need captioning to communicate over the phone CaptionCall will provide you with a phone at no cost.
As long as you have either a landline phone service, high-speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers two free installation service options: Red Carpet Service installation with in-person installation and hands-on training or self-guided installation with virtual trainer support.
Anyone who qualifies for the CaptionCall service will receive a CaptionCall phone to access their call captioning. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete an easy self-certification process and provide other mandatory registration information.
CaptionCall uses the most advanced voice-recognition technology, captioning agents, and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.
Yes, CaptionCall works with your current home phone number. You can also keep your current provider and plan.
No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.
This will depend on the length of captions per call, but don’t worry; we give you enough space for months—even years—worth of calls.
Get started with CaptionCall by Sorenson
If you need captions to use the phone because of your hearing loss, complete this form to request CaptionCall service and our caption phone at no cost. You can also reach us at (833) 691-1600.
