Put your contact center on cloud NICE!
Call Center
Software Makes the
Extraordinary Possible
Prepare for the best when you use call center solutions created for all contact channels. Engage and delight your customers at every touchpoint in their journey with AI call center software built on the most secure and dynamic platform on the market.
Thank You!
Learn what Industry Experts say about NICE
cloud contact center solutions
Forrester names NICE a leader in CCaaS
NICE is named a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report evaluating top provider's current offering, strategy, and market presence. NICE leadership is highlighted by:
- Relentless focus and experience with AI for customer experience
- Key investments in leading digital and self-service interactions
- Unique breadth of cloud-native services on a single platform
Trusted by the world's leading companies.
NICE CXone Platform Overview
Take a closer look at how CXone operates to empower businesses to deliver powerful customer experiences, on every interaction. Deliver intelligent, connected interactions on a unified, scalable, cloud-based platform.
Dispelling 7 Myths of Enterprise cloud-based contact centers
McGee-Smith Analytics spells out the real deal about cloud-based contact centers for enterprises. Not only are cloud-based platforms secure, but they are reliable and scalable.
DownloadThe world leader in CX, AI & Cloud Contact Centre Solutions
Powering Seamless Experiences for Every Customer Journey. The Leading AI Powered Contact Centre Platform.
35 Million
tasks and processes automated daily
8 Billion
interactions managed annually
27k
companies use NICE CX solutions
2.5k
research & development employees at NICE
+$2 Billion
annual revenue across 150 countries
Why Choose NICE CXone?
A call center solution ready for any customer journey
Entry points
- Voice
- SEO enhanced knowledge
- Async in-app messaging
- 30+ channels
- Proactive outreach
Empowered Agents
- Unified agent experience
- Contextual knowledge
- Knowledge presentation
- Real-time guidance
- Task automation
Journey Orchestration
- AI-driven omnichannel routing
- Contextual knowledge
- Unified configuration and design
Complete Performance
- AI-driven forecasting and scheduling
- Analytics driven quality
- Performance management
- Journey and context analytics
- Voice of the customer
Smart Self-Service
- Proactive virtual agents
- Responsive virtual agents
- Knowledge presentation
- Web and mobile guidance
- Self-service analytics
- Third-party bot integration
Dig deeper into how CX is evolving
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Loved by the industry
Business Intelligence Group
Big Innovation Award 2023
Global Banking & Finance
Best Digital Partner Transformation Europe
GetApp
Category Leaders 2023
TrustRadius