We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 30
MORTGAGE LOAN
I decided to use bank five as my lender for a mortgage and they did not disappoint, from the first phone call till the closing day they worked tirelessly to make sure that I got the best rate. Huge shout out to Miguel and his team, his very experienced in his craft and will do everything to make sure you get the best deal on the market. If you’re looking for a lender look no further!!
viutton nganga
May 30
Stephen did a fantastic job setting up…
Stephen did a fantastic job setting up the account Very helpful.
Brian
May 30
The bank manager so helpful!
The bank manager explained everything in a very clear way. I never felt like I was was being talked down too. Extremely personable!
Paul
May 29
I thought my mortgage bill was lost in…
I thought my mortgage bill was lost in the mail. I asked for a copy so I could pay it without late charges. I received it in time. I identified myself and all went well. Thank You.
Pauline M. Vezina
May 28
Excellent
I word. FRAN O in the Dartmouth branch is just the best! The service i get there is always the best...
Deborah
May 28
They are extremely helpful and prompt
Great service. Very clear instructions and answers quickly .
Rebecca
May 28
The person was very helpful
The person was very helpful, I thought there was a unknown charge that was explained in depth and taken care of! Very knowledgeable also patient employee. J.A.C.
James
May 28
Excellent atendimento
Excellent atendimento
Uma simpatia de pessoa
Ajudou me a resolver todas as minhas pendências e preocupações
Admilson Delgado
May 27
Fantastic Loan Officer, surprisingly easy experience
Super easy experience with near instant responses from our loan officer night and day via text. We got a great rate and I was walked through the loan experience very clearly; our loan officer even helped us get a sub stain to Al rate discount that I didn’t even know existed. Great experience would recommend to anyone in the area.
Caleb
May 25
Customer service
Great bank to do business with. Specially the branch in somerset and pleasant st. Staff are great , specially Doreen and gentleman in customer service on pleasant st. ( Steven)
Aristides
May 24
Very helpful on an equity loan and…
Very helpful on an equity loan and banking related issues.
Very happy with them.
Francisco
May 23
friendly and informative
up to date information and very friendly manner with competitive investment products
Vincent
May 23
Helpful
Helpful, knowledgeable and well managed staff. All very courteous and professional.
Peter
May 22
Transaction was handled quickly and…
Transaction was handled quickly and according to the phone conversation I had earlier in the week. No surprises. Very pleasant staff.
Rosemary
May 22
Helpful and knowledgeable
Helpful, knowledgeable people have my experience with Bank 5 a positive one.
Mark Vonderheide
May 21
Personalised service.
Have been dealing with Bankfive since 1999. Prior to that, I opened my first bank account in 1978 at fall river five cents savings bank.
What stands out with BankFive is their service and loyalty. Despite the evolution in technology, Bankfive can still offer a personalised service and in person at any of their branches that most other banks they no longer offer.
Georges
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