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The achievement of this designation represents the initiative to excel beyond the normal requirements for operating a hearing instrument dispensing practice. The designation, BC-HIS (Board Certified in Hearing Instrument Sciences), distinguishes the Board Certificant's outstanding skills and professional expertise needed for completion of the ...
Contact-center automation Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job.
The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large companies use contact centers as a means of managing ...
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The Office of Special Investigations was founded in 1948 at the suggestion of Congress to consolidate investigative activities in the Air Force. Secretary of the Air Force Stuart Symington created OSI as a Field Operating Agency and patterned it after the Federal Bureau of Investigation (FBI). He appointed Special Agent Joseph Francis Carroll, a senior FBI official and assistant to FBI ...
COPC Inc. (Customer Operations Performance Centre) COPC Inc., is a privately held management consulting company based in Winter Park, Florida, [1] that specializes in something it calls 'customer experience transformation'. [2] COPC Inc. provides performance-improvement consulting, training, certification, and benchmarking.
The Defense Intelligence Agency ( DIA) is an intelligence agency and combat support agency of the United States Department of Defense, specializing in defense and military intelligence . A component of the Department of Defense (DoD) and the Intelligence Community (IC), DIA informs national civilian and defense policymakers about the military ...
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