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Call reports are required by statute and collected by the FDIC under the provision of Section 1817 (a) (1) of the Federal Deposit Insurance Act. The FDIC collects, corrects, updates and stores call report data submitted by all insured national and state nonmember commercial banks and state-chartered savings banks on a quarterly basis.
The goal of the call logging software is to interpret the raw CDR data and produce graphical and summarizing reports. Call logging software packages differ in the sizes of PBX systems that they can support, from hundreds of extensions to hundreds of thousands of extensions. They also differ in the capability of logging specific types of events ...
The Attendant Console allows users to monitor and manage calls directly from their PCs, without requiring any additional hardware. In August 2007 the company then launched its Call Reporting Software, which is used to generate detailed reports on all telephone system activity. Every activity on a TalkSwitch system can be tracked and reported on.
Computer-aided dispatch ( CAD ), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer. It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data (i.e ...
Call-recording software. Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
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