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A virtual assistant ( VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.
Of course, chatbots have been available for decades, and anyone who interacted with any corporate "virtual assistant" chat options before 2023 will have encountered some form of AI output.
Multi-agent systems. In computer science, a software agent is a computer program that acts for a user or another program in a relationship of agency. The term agent is derived from the Latin agere (to do): an agreement to act on one's behalf. Such "action on behalf of" implies the authority to decide which, if any, action is appropriate.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Happy Cashier workers, who take orders via video chat, have been cropping up at local New York fast-food chains as early as October 2023.
ChatGPT was released as a freely available research preview, but due to its popularity, OpenAI now operates the service on a freemium model. Users on its free tier can access the GPT-3.5-based version, while the more advanced GPT-4 and other features are released under the "ChatGPT Plus" paid subscription service.
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