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2. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage ...

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

4. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   According to a Gallup poll in September 2021, 45% of full-time U.S. employees worked from home, including 25% who worked from home all of the time and 20% who worked from home part of the time. 91% of those who work remotely (fully or partially) hoped to continue to do so after the pandemic. Among all workers, 54% believed that their company's ...

5. What Happened With Uber? - AOL

   www.aol.com/finance/happened-uber-233727143.html

   In this podcast: Motley Fool analyst Tim Beyers and host Mary Long take a look at earnings reports from Uber and Toast.. Motley Fool analyst Alicia Alfiere and host Ricky Mulvey ask if AI will ...

6. Here's the Best Time to Call Customer Service - AOL

   www.aol.com/on/best-time-to-call-customer-service

   Your best bet is to put in your request anywhere between 9 a.m. and 11 a.m.; after that, the average response time declines over the course of the day. Zendesk. As the graph shows, requests put in ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997, due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.