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Service NSW is a New South Wales Government executive agency within the Department of Customer Service that provides a one-stop access to government services via online, phone or in-person at its service centres. [1] [2] The agency is the single point of contact point for a number of New South Wales government agencies including Transport for ...
The Customer Service System ( CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...
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