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Learn how to add or disable 2-step verification to sign into your AOL account with an extra security step. You can use phone verification or authenticator app verification to receive a verification code.
Learn why you may be asked to verify your account after entering the correct password for your AOL email. Find out the possible reasons and how to update your recovery options to access your account.
Learn how to troubleshoot common sign-in issues, such as forgetting your username or password, getting an invalid password error, or being asked to verify your identity. Find out how to use the Sign-in Helper, reset your password, or contact AOL Customer Care for live support.
Think of your account password and the verification code as working together, similar to a doorknob lock and a deadbolt. If you unlock the doorknob but not the deadbolt, you can't get inside.
Google Authenticator is a software app that generates one-time passwords for multi-factor authentication. It uses a shared secret key provided by the service provider and a time-based or counter-based algorithm to calculate the password.
A Google Account is a user account that is required for access to certain online Google services and can also be used as single sign-on for third party services. Learn about the features, benefits, and risks of having a Google Account, such as recovery options, two-step verification, activity tracking, and account blocking or deletion.
Authentication is the act of proving an assertion, such as the identity of a computer system user. Learn about the different types and methods of authentication, and the factors of authentication (knowledge, ownership, inherence) used to verify identity.
Learn how to add, replace or remove a mobile phone number or email address as your account recovery info. This helps you access your account if you lose your password or need to verify your identity.