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Livestream shopping consists, indeed, in livestreams on digital platforms (e-commerce) or social media (Facebook, Instagram etc. ) in which an influencer promotes a product or a brand. While the influencer promotes, people can watch these livestreams and they can ask questions live, they can chat or buy products from the shop. [1]
Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps, [1] chatbots on messaging apps or websites, voice assistants [2]) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence.
Facebook Paper. During the same week as its tenth anniversary (in 2014), Facebook launched the Paper iPhone app. The app consists of two major features: Firstly, Facebook's News Feed is more graphic, as the app uses technology such as full-screen photos and video footage.
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More succinctly, social commerce is the use of social network (s) in the context of e-commerce transactions from browsing to checkout, without ever leaving a social media platform. [3] The term social commerce was introduced by Yahoo! in November 2005 [4] which describes a set of online collaborative shopping tools such as shared pick lists ...
livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage from ...
Conversational commerce is e-commerce via various means of messaging, including via voice assistants [33] but also live chat on e-commerce Web sites, live chat on messaging applications such as WeChat, Facebook Messenger and WhatsApp [34] and chatbots on messaging applications or Web sites.
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