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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. Systems Engineering and Technical Assistance - Wikipedia

   en.wikipedia.org/wiki/Systems_Engineering_and...

   Subpart 37.2 defines advisory and assistance services and provides that the use of such services is a legitimate way to improve the prospects for program or systems success. FAR Part 37.201(c) defines engineering and technical services used in support of a program office during the acquisition cycle.

4. Customer engineer - Wikipedia

   en.wikipedia.org/wiki/Customer_engineer

   Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

5. Systems engineering - Wikipedia

   en.wikipedia.org/wiki/Systems_engineering

   Product Systems Engineering (PSE) is the traditional systems engineering focused on the design of physical systems consisting of hardware and software. Enterprise Systems Engineering (ESE) pertains to the view of enterprises, that is, organizations or combinations of organizations, as systems. Service Systems Engineering (SSE) has to do with ...

6. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

7. Systems integrator - Wikipedia

   en.wikipedia.org/wiki/Systems_integrator

   A system integration engineer needs a broad range of skills and is likely to be defined by a breadth of knowledge rather than a depth of knowledge. These skills are likely to include software, systems and enterprise architecture, software and hardware engineering, interface protocols, and general problem solving skills. It is likely that the ...