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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

3. Bank of America has a niche benefit that helps employees in ...

   www.aol.com/bank-america-niche-benefit-helps...

   Bank of America created the Life Event Services (LES) team in 2014, hiring 50 full-time staffers—professionals with backgrounds in 911 assistance, social work, medical care, and law enforcement ...

4. Bank of America raising its minimum wage to $24 per hour - AOL

   www.aol.com/bank-america-raising-minimum-wage...

   Bank of America is raising its minimum wage to $24 per hour, getting a step closer to the company’s goal of increasing it to $25 per hour by 2025, the U.S. lender announced on Tuesday. The bank ...

5. Bank of America - Wikipedia

   en.wikipedia.org/wiki/Bank_of_America

   The Bank of America Corporation (often abbreviated BofA or BoA) is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina, with investment banking and auxiliary headquarters in Manhattan. The bank was founded by the merger of NationsBank ...

6. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response. Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...

7. 200 top CEOs reveal how AI is already transforming their ...

   www.aol.com/finance/200-top-ceos-reveal-ai...

   Brian Moynihan, CEO of Bank of America, explained the thinking that went into their proprietary “Erica” voice-activated banking assistant which has helped customers in over 2 billion interactions.