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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  3. Technical writing - Wikipedia

    en.wikipedia.org/wiki/Technical_writing

    Technical writing is the writing of technical content, particularly relating to industrial and other applied sciences, with an emphasis on occupational contexts. [1] The range of audiences for technical writing varies widely. By far, the most common form of technical writing is for procedural documentation (standardized, step-by-step guides).

  4. Technology evangelist - Wikipedia

    en.wikipedia.org/wiki/Technology_evangelist

    A technology evangelist is a person who builds a critical mass of support for a given technology, and then establishes it as a technical standard in a market that is subject to network effects. [1] The word evangelism is borrowed from the context of religious evangelism due to the similarity of sharing information about a particular concept ...

  5. Job Descriptions Decoded: Professional Network Support - AOL

    www.aol.com/2014/06/11/job-descriptions-decoded...

    If you're in a technical role, emphasize those skills, but if the job description incorporates other. Shutterstock (composite: Mack Gelber) When you apply for a job, be sure you take all of the ...

  6. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for the service.

  7. Production support - Wikipedia

    en.wikipedia.org/wiki/Production_Support

    Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

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