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The secret behind how JetBlue has amassed such a loyal customer base -- and how they're absolutely killing the competition Emily Rella Updated October 15, 2020 at 11:49 PM
In 2022, Southwest Airlines’ operational inefficiency led to the airline being slapped with a $140 million civil penalty as a deterrent for canceling almost 16,900 flights, leaving more than 2 ...
Spirit Airlines, Inc., stylized as spirit, is a major American ultra-low cost airline headquartered in Dania Beach, Florida, in the Miami metropolitan area. Spirit operates scheduled flights throughout the United States, the Caribbean and Latin America. Spirit was the seventh largest passenger carrier in North America as of 2023, as well as the ...
JetBlue's first major advertising campaign incorporated phrases like "Unbelievable" and "We like you, too". Full-page newspaper advertisements boasted low fares, new aircraft, leather seats, spacious legroom, and a customer-service-oriented staff committed to "bringing humanity back to air travel".
The JetBlue flight attendant incident occurred after JetBlue Airways Flight 1052, from Pittsburgh to New York City on August 9, 2010, had landed at John F. Kennedy International Airport. Steven Slater, a veteran flight attendant announced over the plane's public address system that he had been abused by a passenger and was quitting his job.
According to the American Customer Satisfaction Index Travel Report, passengers are most satisfied with JetBlue, which has dominated since 2012. Those surveyed gave the airline an average score of ...
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