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2. Technical support | Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. Applicant tracking system | Wikipedia

   en.wikipedia.org/wiki/Applicant_tracking_system

   Applicant tracking system. An applicant tracking system (ATS) is a software application that enables the electronic handling of the entire recruitment and hiring processes. [1] An ATS is very similar to customer relationship management (CRM) systems, but are designed for recruitment tracking purposes. An Applicant tracking system has 8 main use ...

4. Business analyst | Wikipedia

   en.wikipedia.org/wiki/Business_analyst

   Business analyst. A business analyst (BA) is a person who processes, interprets and documents business processes, products, services and software through analysis of data. [1][2][3][4] The role of a business analyst is to ensure business efficiency increases through their knowledge of both IT and business function. [5]

5. Here are 7 job description samples that are sure to get you ...

   www.aol.com/finance/7-job-description-samples...

   To succeed in this position, you are willing to help the customer and have outstanding verbal communication skills. Responsibilities: Respons to customer questions and queries by email, chat ...

6. IT service management | Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

7. Knowledge, Skills, and Abilities | Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   Knowledge, Skills, and Abilities. The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained ...