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Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Learn about the activities, processes, tools and frameworks of IT service management (ITSM), a discipline that aligns IT services with business needs. Compare and contrast different ITSM standards and approaches, such as ITIL, COBIT, ISO/IEC 20000 and more.
An applicant tracking system (ATS) is a software application that enables the electronic handling of the entire recruitment and hiring processes. Learn about the main use cases, features, and challenges of ATS, as well as the resume optimization techniques and AI tools used by candidates.
KSA is a framework for evaluating job applicants based on their knowledge, skills, and abilities. It is used by some federal agencies in the US, but was phased out in 2009 by the Office of Personnel Management.
To succeed in this position, you are willing to help the customer and have outstanding verbal communication skills. Responsibilities: Respons to customer questions and queries by email, chat ...
Learn about the role, duties and skills of an administrative assistant, also known as an administrative support specialist or a secretary. Find out the employment outlook and salary information for this occupation in various industries and fields.
Learn about the history, examples, and requirements of data entry clerk, a low-skilled job of entering or updating data into a computer system. Find out the median pay, education, and job outlook of this occupation.
Learn about the US Navy enlisted rating or job specialty of aviation electronics technician (AT), also known as avionics technician (AV) at the master chief level. Find out the history, duties, types and subdivisions of ATs, and how they work with aircraft systems and components.
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