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2. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow. ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P ...

3. Pegasystems - Wikipedia

   en.wikipedia.org/wiki/Pegasystems

   pega.com. Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts, and founded in 1983. [4] The company has been publicly traded since 1996 as PEGA (NASDAQ). [5] Pega is a low-code platform for workflow automation and generative AI -powered decisioning that helps businesses move towards becoming autonomous ...

4. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

5. Collaborative workflow - Wikipedia

   en.wikipedia.org/wiki/Collaborative_workflow

   Collaborative workflow involves: [5] The integration of collaborative objects (social software) with workflow management. The transfer of information, documents, tasks, or objects from one step to the next. Multiple participants working toward a predefined goal, both in parallel and sequentially.

6. Enterprise content management - Wikipedia

   en.wikipedia.org/wiki/Enterprise_Content_Management

   The terms "workflow" and "business process management" (BPM) are often used interchangeably. Production workflow uses predefined sequences to control processes; in an ad-hoc workflow, the user determines the process sequence. Users interact in workflow solutions, and workflow engines are a background service controlling information and data flow.

7. Back-office software - Wikipedia

   en.wikipedia.org/wiki/Back-office_software

   Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities. [3] Back-office software solutions have evolved with the emergence of cloud-based software as a service (SaaS).