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Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. [ 1 ] Differing from more technology -oriented IT management approaches like network management and IT systems management, [ 2 ] IT service management is characterized ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.
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Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...
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