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2. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/news/2012-02-13-a-day-in-the-life-of...

   "This call is being recorded for quality and training purposes." It's a refrain as familiar to the American people as "for purple mountain majesties." But rarely, when calling up to complain about ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

4. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

5. Secret Service finds ‘multiple’ failures in lead-up to ...

   www.aol.com/secret-finds-multiple-failures-lead...

   An internal Secret Service review found “multiple operational and communications failures” by the agency in its the lead-up to the July assassination attempt on former President Trump in ...

6. Cassie Was 'Hopeful That Justice Would Come' Ahead of Sean ...

   www.aol.com/cassie-hopeful-justice-come-ahead...

   For premium support please call: 800-290-4726 more ways to ... 'Her Life Was in Danger' (Source Exclusive) ... exploitation and outright abuse," HSI New York Special Agent in Charge William S ...

7. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]