Search results
Results from the WOW.Com Content Network
After placing second behind JetBlue for the past two years, Delta Air Lines once again can claim bragging rights to topping J.D. Power’s North American Airline Satisfaction Study. The 2024 ...
May 8, 2024 at 6:05 AM. Delta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines customer satisfaction survey for 2024. The firm’s results, announced ...
Alaska Airlines, for instance, was ranked as the top airline for the second year in a row in the study. That came despite the widely reported in-flight loss of a door in January 2024.
As of 2020, the airline employs over 16,000 people and has been ranked by J. D. Power and Associates as having the highest customer satisfaction of the traditional airlines for twelve consecutive years. In December 2023, Alaska Airlines announced plans to buy Hawaiian Airlines in a $1.9 billion deal.
On May 29, 2019, JetBlue and Southwest Airlines ranked "Highest in Customer Satisfaction Among Low Cost Carriers" in a tie by J.D. Power in the North America Airline Satisfaction Study. [81] [82]
Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.
Here’s why North American travelers are kind of dissatisfied, according to consumer research company J.D. Power’s 2024 North American Airline Satisfaction Study.
The American Customer Satisfaction Index ( ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan . The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods ...