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  2. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    Interactive voice response. Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...

  3. Dialogue system - Wikipedia

    en.wikipedia.org/wiki/Dialogue_system

    Dialogue system. A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel. The elements of a dialogue system are not defined because this idea ...

  4. Qualfon - Wikipedia

    en.wikipedia.org/wiki/Qualfon

    In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas. [2] In December 2017 Qualfon acquired Dialog Direct, a BPO [clarification needed] company that provides lead generation, sales, and customer support services. [3]

  5. Customer Service Job Description - AOL

    www.aol.com/news/2010-10-15-customer-service-job...

    Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 6:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...

  6. Dialogue marketing - Wikipedia

    en.wikipedia.org/wiki/Dialogue_marketing

    A direct reaction to traditional push marketing, the goal of dialogue marketing is to develop ongoing and long-lasting relationships with the right consumers. Dialogue marketing is based on the premise that engaging consumers in relevant and personal conversations is more important than ever. As technology arms consumers with new ways to ignore ...

  7. Telephone exchange - Wikipedia

    en.wikipedia.org/wiki/Telephone_exchange

    Telephone exchange. A telephone operator manually connecting calls with cord pairs at a telephone switchboard. A modern central office, equipped with voice communication and broadband data capabilities. A telephone exchange, also known as a telephone switch or central office, is a crucial component in the public switched telephone network (PSTN ...

  8. Job interview - Wikipedia

    en.wikipedia.org/wiki/Job_interview

    A job interview is an interview consisting of a conversation between a job applicant and a representative of an employer which is conducted to assess whether the applicant should be hired. [1] Interviews are one of the most common methods of employee selection. [1] Interviews vary in the extent to which the questions are structured, from an ...

  9. Word-of-mouth marketing - Wikipedia

    en.wikipedia.org/wiki/Word-of-mouth_marketing

    Word-of-mouth marketing (WOMM, WOM marketing, also called word-of-mouth advertising) is the communication between consumers about a product, service, or company in which the sources are considered independent of direct commercial influence that has been actively influenced or encouraged as a marketing effort (e.g. 'seeding' a message in a network rewarding regular consumers to engage in WOM ...

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