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Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
911 (Philippines) 911, sometimes written 9-1-1, is the national emergency telephone number of the Philippines managed by the Emergency 911 National Office. On August 1, 2016, 911 and 8888, a public complaint hotline, effectively replaced Patrol 117. [1]
Advanced Contact Solutions, Inc. (ACS) is a business process outsourcing (BPO) company based in the Philippines. History. ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange.
Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 [where?] and is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
eTelecare was founded as eTelecare International in November 1999 by Jim Franke and Derek Holley] two alumni of the call center consultancy of McKinsey & Company. It calls itself the first Filipino Call Center. Over time more offices were added. It provides business process outsourcing (BPO) services focusing on the complex, voice and non-voice ...
Teleperformance SE is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. [4] Its services are operated in over 300 languages and dialects on behalf of companies in various industries.
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