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2. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues ...

3. Computer repair technician - Wikipedia

   en.wikipedia.org/wiki/Computer_repair_technician

   Tagged repairs in process can be seen on lower shelves at left, and service parts in labeled boxes seen above them. A computer repair technician is a person who repairs and maintains computers and servers. The technician 's responsibilities may extend to include building or configuring new hardware, installing and updating software packages ...

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

5. List of computer occupations - Wikipedia

   en.wikipedia.org/wiki/List_of_computer_occupations

   Software design. Software engineer. Software project manager. Software quality analyst. Software test engineer (Tester) Solution architect. Support technician (Help Desk) System administrator. Systems analyst.

6. Computer (occupation) - Wikipedia

   en.wikipedia.org/wiki/Computer_(occupation)

   The term " computer ", in use from the early 17th century (the first known written reference dates from 1613), [1] meant "one who computes": a person performing mathematical calculations, before electronic computers became commercially available. Alan Turing described the "human computer" as someone who is "supposed to be following fixed rules ...

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service ...