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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
t. e. In software engineering, a software development process or software development life cycle (SDLC) is a process of planning and managing software development. It typically involves dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design and/or product management.
Software maintenance is the modification of software after delivery. [1]As per the IEEE standard glossary of software engineering terminology, software maintenance refers to the process of modifying and updating software after its initial development and deployment, to correct faults, improve performance or other attributes, add new features to meet evolving user requirements, or adapt to a ...
A technology roadmap is a flexible planning schedule to support strategic and long-range planning, by matching short-term and long-term goals with specific technology solutions. [1][2] It is a plan that applies to a new product or process and may include using technology forecasting or technology scouting to identify suitable emerging ...
Software deployment is all of the activities that make a software system available for use. [1] The general deployment process consists of several interrelated activities with possible transitions between them. These activities can occur on the producer side or on the consumer side or both. Because every software system is unique, the precise ...
Technological change (TC) or technological development is the overall process of invention, innovation and diffusion of technology or processes. [1] [2] In essence, technological change covers the invention of technologies (including processes) and their commercialization or release as open source via research and development (producing emerging technologies), the continual improvement of ...
Technology readiness levels (TRLs) are a method for estimating the maturity of technologies during the acquisition phase of a program. TRLs enable consistent and uniform discussions of technical maturity across different types of technology. [1] TRL is determined during a technology readiness assessment (TRA) that examines program concepts ...
Technological innovation: is a continuous process, within an internal or external venture, build-out to create value with innovation; starts with the ideation process and ends up with the commercialization of a viable product or service, in response to a proven market need; is a guide for the venture management to decide what technology ...