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E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...
Arthur Oswin Austin (1879–1964) was an American electrical engineer and inventor. He is best known as the inventor of the Austin transformer, used to supply power for lighting circuits on radio towers. Austin's work included improvements to radio transmission equipment and the effects of lightning on high-voltage transmission lines and aircraft.