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As of December 2022, Facebook claimed almost 3 billion monthly active users. [7] As of October 2023, Facebook ranked as the third-most-visited website in the world, with 22.56% of its traffic coming from the United States. [8][9] It was the most downloaded mobile app of the 2010s.
A chatbot (originally chatterbot) [1] is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a ...
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
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