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JetBlue's first major advertising campaign incorporated phrases like "Unbelievable" and "We like you, too". Full-page newspaper advertisements boasted low fares, new aircraft, leather seats, spacious legroom, and a customer-service-oriented staff committed to "bringing humanity back to air travel".
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JetBlue continues to give customers and unparalleled experience 30,000 feet up — which is perhaps why the company has amassed almost a cult-like following.
An unruly JetBlue Airways passenger on Tuesday was restrained by multiple flyers and turned over to law enforcement upon landing in New York City from London, the airline said.
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US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers).
The airline also has authority for charter service to Canada and Mexico. 1990s. Scheduled service began on October 15, 1998, between Las Vegas and the airline's original hub in Fresno, California at the Fresno Yosemite International Airport with Douglas DC-9-21 and McDonnell Douglas DC-9-51 jetliners.