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  2. Blogger (service) - Wikipedia

    en.wikipedia.org/wiki/Blogger_(service)

    Blogger underwent a major redesign on May 9, 2004, which included web standards-compliant templates, individual archive pages for posts, comments, and email posting. Blogger's new version, codenamed "Invader," was released in beta alongside the gold update on August 14, 2006.

  3. Web service - Wikipedia

    en.wikipedia.org/wiki/Web_service

    A web service (WS) is either: . a service offered by an electronic device to another electronic device, communicating with each other via the Internet, or; a server running on a computer device, listening for requests at a particular port over a network, serving web documents (HTML, JSON, XML, images).

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience has emerged as a vital strategy for all retail businesses that are facing competition. [12] According to Holbrook & Hirschman studies [13] (1982) customer experience can be defined as a whole event that a customer comes into contact with when interacting with a certain business. This experience often affects the emotions of ...

  5. HSBC - Wikipedia

    en.wikipedia.org/wiki/HSBC

    HSBC Holdings plc (Chinese: 滙豐; acronym from its founding member The Hongkong and Shanghai Banking Corporation) is a British universal bank and financial services group headquartered in London, England, with historical and business links to East Asia and a multinational footprint.

  6. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...

  7. Yahoo Mail - Wikipedia

    en.wikipedia.org/wiki/Yahoo_mail

    Mail (also written as Yahoo Mail) is an email service offered by the American company Yahoo, Inc. The service is free for personal use, with an optional monthly fee for additional features. Business email was previously available with the Yahoo! Small Business brand, before it transitioned to Verizon Small Business Essentials in early 2022 ...

  8. Customer demand planning - Wikipedia

    en.wikipedia.org/wiki/Customer_Demand_Planning

    Customer demand planning aims at matching customer supply planning logic and implies CPFR type collaboration. Aspects of demand management include customer experience, demand creation, inventory and pricing optimization, channel management, sourcing, transportation optimization and advanced practices in technology. See also. Demand management

  9. Service science, management and engineering - Wikipedia

    en.wikipedia.org/wiki/Service_Science...

    Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of service systems. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with ...