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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.. It was first launched in 2002 and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...
LiveChat Software. LiveChat Software ( WSE: LVC) [4] is a customer service software company and developer of LiveChat – software as a service -based help desk software and online chat software for e-commerce sales, customer support, and lead generation . The company has offices in Wrocław, Poland, and Boston, Massachusetts, United States.
LivePerson (UK) Ltd. LivePerson Netherlands B.V. Website. liveperson .com. LivePerson is a global technology company that develops conversational commerce and AI software. [2] Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
Web chat. A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. [1]
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Website. pega .com. Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts. [4] Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM). [5] [6] The company has been publicly traded since 1996 as PEGA ( NASDAQ ). [7]
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related to: chat software for companies with benefits customer service