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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Find Remote Jobs at These 41 Work-From-Home Companies - AOL

   www.aol.com/finance/remote-jobs-32-home...

   HCA Healthcare is made up of 185 hospitals and over 2,000 sites of care in 20 U.S. states and the U.K. Sites of care include freestanding ERs, surgery centers, urgent care centers and physician ...

4. Virtual queue - Wikipedia

   en.wikipedia.org/wiki/Virtual_queue

   Virtual queue. Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available.

5. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

6. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...

7. 8x8 Showcases Industry's Only Integrated Cloud-Based Call ...

   www.aol.com/2013/06/12/8x8-showcases-industrys...

   8x8 Showcases Industry's Only Integrated Cloud-Based Call Center and Hosted PBX Solution at 14 th Annual Call Center Week SAN JOSE, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NAS: EGHT) , provider of ...