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2. Customer success - Wikipedia

   en.wikipedia.org/wiki/Customer_success

   Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments, and refers to the ...

3. Chief business development officer - Wikipedia

   en.wikipedia.org/wiki/Chief_business_development...

   Chief business development officer. A chief business development officer (CBDO) is a position within a company established beside the other executive positions reporting to CEO and COO. The title is used to define a high-ranking position alongside the CEO. The CBDO is expected to have a broad and comprehensive knowledge of all matters related ...

4. Chief customer officer - Wikipedia

   en.wikipedia.org/wiki/Chief_customer_officer

   A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact. The CCO is often responsible for influencing corporate activities of customer relations in the ...

5. Bob Lord (business executive) - Wikipedia

   en.wikipedia.org/wiki/Bob_Lord_(business_executive)

   Robin Lord. Children. Emily Lord, Andrew Lord, Paige Lord. Robert Lord (born March 12, 1961), is an American business executive, serving as a Senior Vice President at IBM. Lord oversees The Weather Company and Alliances, Watson Advertising and TradeLens. Prior to his current role, Lord served as Senior Vice President of IBM’s Worldwide ...

6. Corporate title - Wikipedia

   en.wikipedia.org/wiki/Corporate_title

   Corporate title. Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships that ...

7. Account manager - Wikipedia

   en.wikipedia.org/wiki/Account_manager

   Account manager. An account manager (AM) is a person who works for a company and is responsible for the management of sales and relationships with particular customers. An account manager maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business.

8. Kathleen Hogan - Wikipedia

   en.wikipedia.org/wiki/Kathleen_Hogan

   Microsoft was one of Hogan's clients at McKinsey, and she was hired by Kevin Johnson in 2003. [3] [4] In 2005, she became the Corporate Vice President of Customer Service and Support and in 2009, the Corporate Vice President of Microsoft Worldwide Services, which includes customer service, enterprise support and consulting with 20,000+ employees.

9. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]