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Yahoo! Chat was first launched on January 7, 1997. Yahoo! Chat was a separate vertical on Yahoo! [2] In its original form, Yahoo! Chat was a user-to-user text chat service used by millions worldwide. Soon after launch, Yahoo! Chat partnered with NBC and NewsCorp to produce moderated Chat Events. Yahoo! Chat events eventually developed broadcast ...
In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. [47] In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support. [31]
At least 37 people are killed and more than 3,400 others injured after electronic devices used by Hezbollah members explode in Lebanon and Syria.; Severe flooding in central Europe leaves at least 25 people dead and 11 others missing, with several towns submerged.
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A chatbot (originally chatterbot) [1] is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
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