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The new agency underwent a number of major overhauls in the areas of security and service, including the implementation of a more secure licensing process and the digital driver license and enhanced customer service training. Like most other DMVs, the former New Jersey DMV had a notorious reputation for poor customer service.
The DMV is part of the California State Transportation Agency. It is headquartered in Sacramento and operates local offices in nearly every part of the state. As of December 2017, the DMV employed over 8,900 people—35% at headquarters and 65% at 172 field offices (and various other locations).
In New Hampshire and Tennessee, the Division of Motor Vehicles and the Driver License Services Division, respectively, is a division of each state's Department of Safety (in Tennessee, Department of Safety and Homeland Security). In Vermont, the Department of Motor Vehicles is a subunit of the state Agency of Transportation.
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The Virginia Department of Motor Vehicles (Virginia DMV) serves a customer base of approximately 423,000 ID card holders and 6.2 million licensed drivers with over 7.8 million registered vehicles in Virginia. Virginia DMV has more daily face-to-face contact with Virginia's citizens than any other state agency.
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