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2. 'This shouldn't be normal': Her Facebook account was ... - AOL

   www.aol.com/shouldnt-normal-her-facebook-account...

   When asked why Facebook might choose not to provide a live chat option to users, Salo said it is likely an issue of scale. Facebook serves billions of users who speak hundreds, if not thousands ...

3. AOL Live Support Plus - AOL Help

   help.aol.com/articles/live-support-plus-faqs

   AOL Live Support Plus includes our top-of-the-line support and security products that will help protect your identity and information online. Get started today! Support when you need it: 24x7 Live Support gives you access to AOL experts over the phone or online chat, 24 hours a day, 7 days a week. Our experts are ready to assist you with any of ...

4. Web chat - Wikipedia

   en.wikipedia.org/wiki/Web_chat

   Web chat. A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. [1]

5. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

6. List of Facebook features - Wikipedia

   en.wikipedia.org/wiki/List_of_Facebook_features

   Facebook also said it was supporting an emerging encapsulation mechanism known as Locator/Identifier Separation Protocol (LISP), which separates Internet addresses from endpoint identifiers to improve the scalability of IPv6 deployments. "Facebook was the first major Web site on LISP (v4 and v6)", Facebook engineers said during their presentation.

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.