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Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
A virtual assistant (VA) is a software agent that can perform tasks or services for a user based on input such as commands or questions. Learn about the history of VAs from early voice recognition technologies to modern AI-based chatbots, and the different types of VAs for consumer and business use.
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