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  2. 10 Banks With the Best Customer Service - AOL

    www.aol.com/finance/10-banks-best-customer...

    Capital One came in first place with 694 points. The second-place bank, JP Morgan Chase, was a full 16 points behind, with 678 points. 2. Bank of America: Best for Convenience. Bank of America ...

  3. Customer satisfaction at online banks drops, but still higher ...

    www.aol.com/finance/customer-satisfaction-online...

    Marcus by Goldman Sachs, Ally Bank and Capital One were the top three rated online banks for savings accounts. Customer service satisfaction has decreased at online-only direct banks this past ...

  4. List of largest banks in the United States - Wikipedia

    en.wikipedia.org/wiki/List_of_largest_banks_in...

    Customers Bancorp: Wyomissing, Pennsylvania: $21 $1.81 CUBI 92 Eastern Bank: Boston, Massachusetts: $21 $2.51 EBC 93 WSFS Bank: Wilmington, Delaware: $20 $2.79 WSFS 94 Pinnacle Bank Omaha, Nebraska: $20 $3.16 N/A 95 Independent Bank Rockland, Massachusetts: $19 $2.89 INDB 96 HTLF Bank / Heartland Financial Denver, Colorado: $19 $1.60 HTLF 97

  5. Think America’s bank branches are useless? Not for 3 ... - AOL

    www.aol.com/finance/think-america-bank-branches...

    There's no doubt that America's bank branch footprint is sinking and has been for years. In 2021, a net 2,928 branches shut their doors — the highest on record, according to S&P Global Market ...

  6. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  7. American Customer Satisfaction Index - Wikipedia

    en.wikipedia.org/wiki/American_Customer...

    The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan. The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods ...

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