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  2. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [1] [2] According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven, volitional ...

  3. Social media - Wikipedia

    en.wikipedia.org/wiki/Social_media

    Social media. Social media app icons on a smartphone screen. Social media are interactive technologies that facilitate the creation, sharing and aggregation of content, ideas, interests, and other forms of expression through virtual communities and networks. [1] [2] Social media refer to new forms of media that involve interactive participation.

  4. Influencer marketing - Wikipedia

    en.wikipedia.org/wiki/Influencer_marketing

    Chiara Ferragni is a fashion influencer and blogger known for her sponsored fashion posts.. Influencer marketing (also known as influence marketing) is a form of social media marketing involving endorsements and product placement from influencers, people and organizations who have a purported expert level of knowledge or social influence in their field.

  5. Media engagement framework - Wikipedia

    en.wikipedia.org/wiki/Media_engagement_framework

    The media engagement framework is a planning framework used by marketing professionals to understand the behavior of social media marketing [1] -based audiences. The construct was introduced in the book, ROI of Social Media. [2] Powell’s background in marketing ROI and Groves' experience and understanding of the applications of social media ...

  6. Social presence theory - Wikipedia

    en.wikipedia.org/wiki/Social_presence_theory

    Social Presence Theory is defined by the different apparent physical proximities produced by various media, [7] the two more popular media being face-to-face communication and online interaction. [8] [9] Social presence is measured by the ability to project physical and emotional presence and experience it from others in interactions.

  7. Social media marketing - Wikipedia

    en.wikipedia.org/wiki/Social_media_marketing

    Revenue sharing. Mobile advertising. v. t. e. Social media marketing is the use of social media platforms and websites to promote a product or service. [1] Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers.

  8. Participatory culture - Wikipedia

    en.wikipedia.org/wiki/Participatory_culture

    Participatory culture. Participatory culture, an opposing concept to consumer culture, is a culture in which private individuals (the public) do not act as consumers only, but also as contributors or producers ( prosumers ). [1] The term is most often applied to the production or creation of some type of published media .

  9. Social marketing - Wikipedia

    en.wikipedia.org/wiki/Social_marketing

    Social marketing is a marketing approach which focuses on influencing behavior with the primary goal of achieving "common good". It utilizes the elements of commercial marketing and applies them to social concepts. However, to see social marketing as only the use of standard commercial marketing practices to achieve non-commercial goals is an ...

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