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GitHub is a website that hosts and manages code using Git version control. It was founded in 2008 and acquired by Microsoft in 2018. Learn about its history, features, users, and controversies.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.
Aries and Gemini are a natural fit when it comes to zodiac compatibility. Aries, a fire sign, is known for being bold and taking charge.Gemini, an air sign, prefers to win people over through ...
Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Find out how customer experience differs from customer service and customer satisfaction, and how it affects loyalty and brand value.
Software as a service (SaaS) is a form of cloud computing where the provider offers the use of application software to a client and manages all the resources. SaaS is usually accessed via a web application and has various revenue models such as freemium, subscription, and usage-based fees.