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  2. Why is there anything at all? - Wikipedia

    en.wikipedia.org/wiki/Why_is_there_anything_at_all?

    The question does not include the timing of when anything came to exist. Some have suggested the possibility of an infinite regress, where, if an entity can't come from nothing and this concept is mutually exclusive from something, there must have always been something that caused the previous effect, with this causal chain (either deterministic or probabilistic) extending infinitely back in time.

  3. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    Customer dissatisfaction plays an important role for a firm in improving service quality and gaining loyal customers. Customer dissatisfaction may have a bigger effect on service quality and customer loyalty than customer satisfaction. A firm should aim to minimise customer dissatisfaction.

  4. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.

  5. Fan service - Wikipedia

    en.wikipedia.org/wiki/Fan_service

    Wikipe-tan, a personification of Wikipedia, wearing a swimsuit, an example of typical "fan service". Fan service (ファンサービス, fan sābisu), fanservice or service cut (サービスカット, sābisu katto) [1] [2] is material in a work of fiction or in a fictional series that is intentionally added to please the audience, [3] often sexual in nature, such as nudity.

  6. Customer lifetime value - Wikipedia

    en.wikipedia.org/wiki/Customer_lifetime_value

    Customer lifetime value is an important concept in that it encourages firms to shift their focus from quarterly profits to the long-term health of their customer relationships. Customer lifetime value is an important metric because it represents an upper limit on spending to acquire new customers. [ 2 ]

  7. Service-learning - Wikipedia

    en.wikipedia.org/wiki/Service-learning

    A Service Learning Project at Butam organized by MaxPac Travel for Catholic Junior College students. January 15, 2009. Tay Yong Seng. Service-learning is an educational approach that combines learning objectives with community service in order to provide a pragmatic, progressive learning experience while meeting societal needs.

  8. Service innovation - Wikipedia

    en.wikipedia.org/wiki/Service_innovation

    The Finnish research agency TEKES defines service innovation as "a new or significantly improved service concept that is taken into practice. It can be for example a new customer interaction channel, a distribution system or a technological concept or a combination of them.

  9. Consumer behaviour - Wikipedia

    en.wikipedia.org/wiki/Consumer_behaviour

    Marketers use a variety of loyalty programs to strengthen customer attitudes towards the brand (or service provider/retailer) in order to retain customers, minimise customer defections, and strengthen loyalty bonds with existing customers. Broadly there are two types of program: reward and recognition programs.