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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Verizon Communications Inc. (/ v ə ˈ r aɪ z ən / və-RY-zən), is an American telecommunications company headquartered in New York City. [3] It is the world's second-largest telecommunications company (after China Mobile) by revenue and its mobile network is the largest wireless carrier in the United States, with 114.8 million subscribers as of March 31, 2024.
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A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
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