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While long-term success depends on quality products and good service, short-term growth is sometimes best achieved by cheating customers. 2. Short-Changing Employees
The Restroom Access Act, also known as Ally's Law, is a law that allows customers with certain medical conditions to use employee restrooms in retail establishments. It is named after Ally Bain, a girl who was denied access to a toilet at a store and soiled herself.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn the origin and variations of the motto "The customer is always right", which exhorts service staff to give a high priority to customer satisfaction. Find out how this phrase was popularised by pioneering retailers and how it has evolved over time.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
The Copper Card is a contactless smartcard fare collection system used by Valley Metro in Metro Phoenix since August 2024. It has different fare types, rates, and variants for local, light rail, express, and RAPID services.
Scott Seiss is an American comedian, actor, author, and TikToker. He is known for his viral videos as the Angry IKEA Guy and his role in the film Cocaine Bear.