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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
The General Schedule ( GS) is the predominant pay scale within the United States civil service. The GS includes the majority of white collar personnel (professional, technical, administrative, and clerical) positions. As of September 2004, 71 percent of federal civilian employees were paid under the GS.
A two-tier system is a type of payroll system in which one group of workers receives lower wages and/or employee benefits than another. [1] The two-tier system of wages is usually established for one of three reasons: The employer wishes to better compensate more senior and ostensibly more experienced and productive workers without increasing ...
Senior Executive Service. The Senior Executive Service ( SES) [1] is a position classification in the United States federal civil service equivalent to general officer or flag officer rank in the U.S. Armed Forces. It was created in 1979 when the Civil Service Reform Act of 1978 went into effect under President Jimmy Carter.
Structure. Pay grades are divided into three groups: [1] enlisted (E), warrant officer (W), and officer (O). Enlisted pay grades begin at E-1 and end at E-9; warrant officer pay grades originate at W-1 and terminate at W-5; and officer pay grades start at O-1 and finish at O-10. [a] Not all of the uniformed services use all of the grades; for ...
Today, the commissioned corps is under the United States Public Health Service (PHS), a major agency now of the U.S. Department of Health and Human Services (HHS), established by Congress in 1979 and 1980. It was previously established in 1953 as the U.S. Department of Health, Education and Welfare (HEW), and it is still led by the surgeon general.
T3 or T3R - Tier 3 or Tier 3 Reinvestigation, now replace all NACLC. T5 and T5R - Tier 5 or Tier 5 Reinvestigation, now replace SSBI and SBPR respectively. Yankee White – An investigation required for personnel working with the President and Vice President of the United States. Obtaining such clearance requires, in part, an SSBI.
Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket. Information available to its personnel include FAQ and a basic knowledge base. Tier 2: In-depth technical support; Tier 3: Expert product and service support. The extra tiers are: Tier 0: Self help (i.e. by the end user)
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