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Web chat. A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. [1]
Chat line. A chat line is a service that allows people to meet and talk with others via telephone call. When multiple people can join the call, they are also called party lines. However, more recent [when?] chat lines are similar to CB radio in which a number of people both listen and speak together. [1]
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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